CoutissonVA
Virtual Specialist


VIRTUAL PROBLEM SOLVING FOR A CONNECTED WORLD

ABOUT ME

Coutisson VA (pronounced Kuteesson) is Amelia Coutisson.

‘I have been ‘assisting’ people for over two decades. I have been ‘Virtual’ for six years. My client relationships are built on trust, communication and a great understanding of the task required. I like to think outside the box and solve problems too. If I cant help, I might know someone who can. 
I deliver specialised, virtual administrative and financial services to creative business owners.
Executive Virtual Assistance, Logistics, Bookkeeping and financial management, 
are the outsourced tasks I specialise in.

VIRTUAL SPECIALIST

The Virtual (Assistant) industry has changed substantially over the past 6 years as it attracts those that are outside the administration classification. The next phase of virtual workers are Virtual Specialists who concentrate on delivering their ‘specialised’ services virtually, and in some cases taking advantage of time zones.
My specialities are:

Bookkeeping & Credit Control

I am a certified Xero Advisor and experienced with other cloud-based accounting platforms such as FreeAgent and Expensify. I help my clents improve their cash flow by regularly chasing up invoices that are due. I send out invoices on their behalf, reconcile expenses, and liaise with their accountants. Don’t let your brain freeze when it comes to numbers, delegate to me.
Virtual Bookkeeping and Credit control clients include http://wemakeawesomesh.it/

 Executive Virtual Assistance & Personal Assistance

I respond to calls and emails, chase invoices, liaise with contacts and assist in daily queries that arrive via email via your website. We collaborate on a wide manner of tasks using the phone, text, emails, Dropbox, Skype and cloud-based software.

VIRTUAL SERVICES A-Z

The bottom line is I offer you a cost saving, use me as and when you need help.  Save on full-time salaries by outsourcing only what you need help with. I have an excellent contact book and pride myself in problem-solving. If your requirement is not below please contact me with your request and I will do my best to help you. No problem is too big or too small – I’m here to help. I’m your virtual office.

Bookkeeping

Have you considered having your accounting and bookkeeping done online? We are Certified Xero Advisors. Our bookkeeping service is customised to your requirements. Depending on the complexity of your business and bookkeeping requirements we work with you to provide a bookkeeping or accounting solution to help you streamline your processes, with a view to saving you money in the long term.

Banking & Bill Payment

Being virtual we believe in saving time and paper. We can assist you in setting up your online banking, manage your accounts and pay your bills. Let us change your service provider’s account to paperless so we can manage them online for you. Did you know in some cases you are given a discount for having paperless bills?

Chauffeur Service

Looking for a reputable chauffeur service? Let us set up and manage your account for you. We can organise airport transfers and even get you back home after a late night out, in comfort. Sit back and relax, we’ve got it covered.

Concierge Service

Whether it is your Dentist appointment, your Doctor or your Beauty Therapist, we can book it for you. Plus, we can organise all manner of household trade requirements for you; from plumbing to painting or finding you a reliable cleaner. If you are taking your pet(s) on holiday we can prepare all the necessary documents for travel or if you’re leaving it behind, we’ll find you a loveable pet sitter or pet hotel. No job is too small, please ask – we’re here to help.

Conference Calling

Make a conference call with up to 30 people and save yourself travel time and hassle. We can supply you with the shortcuts to make your conference calls and invite the guests for you.

Copywriting

Looking for a ghost writer for your social media or blog? Are you the owner of a Digital Agency and you don’t want to employ a full time copywriter? Copywriting is one of those tasks that takes time and requires research. We love to write and have the skills and time to provide you with the copy up you need. Ask to see some examples of our copywriting and let us be your ‘voice’.

Diary Management

We can manage your diary daily. Schedule or cancel meetings, remind you about appointments and manage your time.

Email & Call

We set up personalised emails with signatures relating to your business. We can check your emails and respond on your behalf. We can also set up a call divert and answer calls service for you, or you might like to field ALL calls to us as and when you need to.

Family

With the arrival of a baby we know that reliable and trustworthy people are hard to find but with our contacts we can help you find the perfect maternity nurse or nanny. We can also research schools & clubs for your children. When it comes to the family there is no-one more loving and sympathetic than Coutisson VA.

Home & Garden

With a wealth of experience of property development and management we can assist you with all your needs for your property from design and construction to rental and management. Should you like a quote for a tree surgeon or a carpenter to design a decked area we can find you the most competitive and creative designers available.

Home Office

Do work from home sometimes? Do you need a part time PA to organise you? We can visit your home office to set up the infrastructure, hardware and software to make your life easier. We can share files and images, work through To Do Lists online, discuss presentations, chat on Skype and you can receive feedback in real time. Post us your receipts and bills and let us do the filing for you. We find you systems that are 100% secure and reliable.

Motor

Forgotten to pay your congestion charge? Lost your parking tickets? Let us do the chasing and paying for you. We can also manage your parking permit applications and remind you about your tax disc, insurance and MOT renewals. We’ll have your car valeted for you and keep you up to date with your car service history. Classic Motorbike? No problem. Let us look after all your motor needs!

Relocation

We offer a relocation service for your office and your home. We start by sourcing you a reputable removal (and storage if necessary) company. We work through the process from your telephone number transfer to notifying utilities & researching schools, sourcing gyms, professional cleaning, installing satellite TV and broadband, find you IT support and, if necessary stock your new fridge. Whether you are a busy family or a working professional we know your priority is to have a seamless move upon completion, supported both off and on site.

Translations

Do you produce documentation that requires multi-language copy? We have excellent translators who don’t just put your copy into a translation software package but understand your words and translate them into perfect grammar and punctuation.

Travel

We can plan your itinerary, book your travel requirements and organise any extras you might need like finding you the perfect hotel that has a gym and a meeting room with Wifi. We can research your destination too (incase you have some spare time for sightseeing). We can also prepare Visa applications and passport renewals.

Webinar / Video Conferencing

Reduce travel while reaching larger audiences around the world with online Webinar / Video Conferencing. Let us help you connect with a wider audience.

Website & Branding

Would you like us to run parts of your company? Is there a department in your company that needs an extra pair of hands to help out at busy times of the year? Would you like us to research a new venture for you? We can share our findings with you in real time so you don’t have to micro manage us. Use our services as and when you need us and save on the cost of full-time staff.

Your Company

Would you like us to run parts of your company? Is there a department in your company that needs an extra pair of hands to help out at busy times of the year? Would you like us to research a new venture for you? We can share our findings with you in real time so you don’t have to micro manage us. Use our services as and when you need us and save on the cost of full-time staff.

  • Virtual Specialist
  • Logistics
  • Virtual Bookkeeping
  • Delegate

  • "Having assisted me for 7 years, I wouldn't hesitate to recommend Amelia. She is organised and trustworthy. An excellent (Virtual) Assistant. "

    Philip Treacy OBE, Hat Designer
  • "I commissioned Coutisson VA to assist me with logistics for my annual event Silicon Beach in Bournemouth, Dorset (for the forth year) and thank the heavens I did."

    Matt Desmier, Wise Old Uncle
  • "Amelia and her team are dedicated, efficient, friendly and wonderful to work with. I can't recommend them highly enough. "

    Denis O'Regan, Rock photographer documenting rock through the decades

I am fortunate to work with amazing people who I respect enormously. Each client is different and that’s what keeps #VirtualAssistance so interesting, no two days are the same. 

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LET'S TALK


TELEPHONE

+44(0)7976 765 444

SKYPE

CoutissonVA (call now)

 

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 I like to earn trust — so if you have not used my services before, contact me now quoting #GRATITUDE for a free hour. Or if you know someone in need of a VA, request a gift voucher HERE

The trouble is you think you have TIME.

Buddha

T&C's

Terms & Conditions

These terms and conditions form the basis on which you can visit this website and engage my services. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by CoutissonVA of 16 Holcombe Road, Poole, BH16 5LD. If you have any queries about these terms and conditions or if you have any comments or complaints on or about this website, you can contact me at mail@coutisson.com / +44 07976 765444

Hours of Business

Monday – Friday: 9am GMT – 5pm GMT. Outside these hours, by agreement.
Saturday – Sunday: by agreement and charged at a double rate.

Charges

I charge hourly and daily, depending on your requirements:
HOURLY £20 (for on going services)
DAILY £140
ADHOCK HOUR / CONSULTING £40 p/h
* Monies must be received in advance of commencement of work, unless otherwise agreed.
For rolling projects (not one off work) bookings will be reviewed at the start of each week to ensure I meet your project demands and have the appropriate hours dedicated to assist.

1 The contract between us

We must receive payment of the whole of the price for the work that you order in order to allocate the time required. Your payment of the price for the services represents an offer on your part to purchase the services, which will be accepted when I send to you an email to confirm the receipt of payment. Our acceptance of your order brings into existence a legally binding contract between us.

2 Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Coutisson Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

3 Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described.

4 VAT

Executive Virtual Assistance & Personal Assistance is exempt from VAT.

5 Acknowledgement and acceptance of your order of Virtual Assistance

An acceptance of your order will take place on receipt of payment.

6 Cancellation rights

6.1 Once a contract of work has been agreed and paid for, cancellation must be made 24 hours prior to the agreed work dates. If the cancellation is made with less than 24 hours a 60% refund will be returned.

6.2 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order less any bank charges incurred.

6.3 We reserve the right to cancel the contract between us and your payment has not be received before the start of the work agreed.

7 Liability

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

7.1 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

8 Changes to legal notices

I reserve the right to change these terms and conditions from time to time and you should look through them as often as possible. I will notify you with changes via email.

9 Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

10 Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11 Evidence of Hours

We will provide evidence of hours worked, if requested. Such evidence shall be final and not subject to dispute.

12 Privacy & Confidentiality You acknowledge and agree to be bound by the terms of our privacy policy. Privacy statement CoutissonVA is committed to protecting the privacy of anyone using this site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

13 Data Protection Act 1988 We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

14 Use and collection of personal information In general you can visit this website without telling me who you are and without revealing any information about yourself. If, however, you use this site to register you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.

15 We may use information that you provide: 1. To register you with this website and to administer it. 2. For assessment and analysis e.g. marketing, customer and product analysis, to enable me to review, develop and improve our services.

16 Security I endeavour to take all reasonable steps to protect your personal information. However, I cannot guarantee the security of any data that you disclose online and I will not be responsible for any breach of security unless this is due to my negligence or wilful default.

General You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £25. Any request should be sent to: CoutissonVA, 16 Holcombe Road, Poole, Dorset, BH165LD

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